Parcel Tracking + Delivery Guarantee

Delivery Guarantee
This is for courier orders ONLY (ie NOT Royal Mail) and UK mainland (not Highlands) only. We guarantee any order received before 3pm will be delivered Next (working) Day or you get your shipping charge back. If our courier fails to attempt a delivery the next working day then at your request we will refund the courier charge. For conditions see notes at the bottom of this page.

Delivery Problems.
If you are having a delivery problem then please contact the courier. They are much better placed to help. If they do not help to your satisfaction then please call us.
Once your goods have been dispatched you will receive an email confirmation. This email has a tracking number in it - go to:
www.fedexuk.net
www.businesspost.biz
www.UPS.com
Type in the number for up to date tracking info.
If no-one is in the courier will leave a card with details of how to get hold of your parcel. Read the card! You MUST contact the courier within 5 DAYS or the delivery will be assumed refused and you will be charged up to £7.50.

Depot Finder
If you need to go and pick up your parcel or have not been carded (or lost the card) then use these links to find your depot -
www.fedexuk.net
www.businesspost.biz
www.UPS.com

Delivery Guarantee Notes -
This offer applies to Next (working) Day (Mon-Fri) courier (not any Royal Mail service) deliveries only. This offer applies to orders placed over this website only, and is not extended to include any special instructions you may add in the comments box. This offer only applies to UK mainland addresses except Highlands of Scotland. You must give us the correct delivery address and post code.
You must provide us with as much address information as possible.
If you provide us with an incorrect address you will be charged an extra fee to have a new address for the consignment.
Someone (anyone) must be at the given address to sign for the delivery between 9-00am and 5-30pm (may vary to 7pm in some areas) for standard Next Day service. Therefore we recommend delivery to a work address where someone is willing to sign for the goods during the working day. A signature is required as proof of delivery. If you choose to have your goods 'left safe' you CANNOT CLAIM COMPENSATION - therefore we strongly advise you NOT to request them left safe.

Theft.
We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. If you asked for the goods to be left safe and they are not there we or the courier accept no responsibility for the theft. If our courier logs a consignment as having been delivered and it is not there you must assume it has been stolen. In these cases we will provide you all the help we can, but it is up to you to contact and deal with the Police.

Off-Shore. Off-shore delivery costs more than mainland - please call us for a quote.

Other notes.
You may specify a delivery day - we will hold onto your consignment until the day before.
If you need to change the delivery address after dispatch the couriers charge a re-booking fee of £7.50. If your package is damaged do not accept delivery.
Please make sure we have a valid phone number so you can be contacted should there be any delivery problems.
If you place your order after 3pm and require your goods urgently we may be able to prioritise you - call us.

We try very hard to get your delivery to you without wasting your time, but we require your help for this to happen. Please give us as much address information you can.