Cream Supplies - Modern tools & ingredients for the creative chef - T & C - Business

Advice Centre




T & C - Business

Catering and Leisure Supplies Limited,
Unit B5, Mountbatten Bus Park,
Jackson Close,
Portsmouth, PO6 1US,
United Kingdom
Tel: 02392 378700

Terms & Conditions for our Business Customers

Background:
This agreement applies as between you, the User of this Website or Purchaser and Catering and Leisure Supplies Ltd, the owner of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. The Purchaser's order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to the Purchaser indicating that the order has been fulfilled and has been dispatched.

1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:

'Account' - means collectively the personal information, Payment Information and credentials used by Users to access or order from the website and/or any communications System on the Website; It includes all checkout option including PayPal Express Checkout, Checkout without an Account, and Create Account options.
'Carrier' - means any third party responsible for transporting purchased Goods from our Premises to customers;
'Content' - means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
'Goods' - means any products that Catering and Leisure Supplies Ltd advertises and/or makes available for sale through this Website;
'Catering and Leisure Supplies Ltd' - means Catering and Leisure Supplies Ltd, Unit B5, Mountbatten Bus Park, Jackson Close, Portsmouth, PO6 1US;
'Service' - means collectively any online facilities, tools, services or information that Catering and Leisure Supplies Ltd makes available through the Website either now or in the future;
'Payment Information' - means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
'Purchaser' - means any person or business that buys Goods from Catering and Leisure Supplies Ltd from this Website;
'Purchase Information' - means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
'Premises' - means our place(s) of business located at means Unit B5, Mountbatten Bus Park, Jackson Close, Portsmouth, PO6 1US;
'System' - means any online communications infrastructure that Catering and Leisure Supplies Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
'User' / 'Users' - means any third party that accesses the Website and is not employed by Catering and Leisure Supplies Ltd and acting in the course of their employment; and
'Website' - means the website that you are currently using and any sub-domains of this site unless expressly excluded by their own terms and conditions.


2. Business Customers
These Terms and Conditions do not apply to non-business customers (consumers). If you are not a business please consult Our Consumer Terms and Conditions - see 'Advice Centre' on our website.


3. International Customers
3.1 If Goods are being ordered from outside Catering and Leisure Supplies Ltd's country of residence, import duties and taxes may be incurred once the Goods reach their destination. Catering and Leisure Supplies Ltd is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If a Purchaser buying internationally, they are advised to contact their local customs authorities for further details on costs and procedures. The Purchaser of the Goods will also be the importer of record and as such should ensure that the purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Catering and Leisure Supplies Ltd gives no guarantee that the packaging of the Goods will be free of signs of tampering.
3.2 You are responsible for ensuring that you are available at the delivery address you have given us. If our delivery company is unable to make the delivery they will return the consignment to us. The cost of international returns is around twice the cost of dispatch - and we will be forced to pass this cost onto you when the consignment arrives back to us.
3.3 For information about international deliveries please see Our Delivery Policy which is incorporated into these Terms and Conditions by this reference. To view the Delivery Policy please go to the Advice Centre on our website.

4. Intellectual Property
4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Catering and Leisure Supplies Ltd, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Catering and Leisure Supplies Ltd.

5. Third Party Intellectual Property
5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable. 5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

6. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

7. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Catering and Leisure Supplies Ltd or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

8. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the website without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Catering and Leisure Supplies Ltd. To find out more please contact us by email at customerservices@cateringandleisure.co.uk.

9. Use of Communications Facilities
9.1 When using entering comments into any form or any other System on the Website you should do so in accordance with the following rules:
9.1.1 obscene or vulgar language must not be used;
9.1.2 Content that is unlawful or otherwise objectionable must not be submitted. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
9.1.3 Content that is intended to promote or incite violence must not be submitted;
9.1.4 it is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;
9.1.5 the means by which Users identify themselves must not violate these Terms and Conditions or any applicable laws;
9.1.6 Users must not impersonate other people, particularly employees and representatives of Catering and Leisure Supplies Ltd or our affiliates; and
9.1.7 our System must not be used for unauthorised mass-communication such as 'spam' or 'junk mail'.
9.2 You acknowledge that Catering and Leisure Supplies Ltd reserves the right to monitor any and all communications made to us or using our System.
9.3 You acknowledge that Catering and Leisure Supplies Ltd may retain copies of any and all communications made to us or using our System.

10. Accounts
10.1 In order to purchase Goods on this Website and to use the enquiry facilities Users are required to create an Account which will contain certain personal details and Payment Information which may vary based upon a User's use of the Website as we may not require payment information until a purchase is to be made. This is the case even if choosing the 'Checkout without an Account' option or if you checkout with the PayPal Express Checkout option. By continuing to use this Website you represent and warrant that:
10.1.1 all information you submit is accurate and truthful;
10.1.2 if you are buying on behalf of your employers, you have the authority to submit Payment Information where any such authority is required; and
10.1.3 you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
10.2 It is recommended that you do not share your Account details, particularly your username and password. Catering and Leisure Supplies Ltd accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
10.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Catering and Leisure Supplies Ltd immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Catering and Leisure Supplies Ltd accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
10.4 When choosing a username Users are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.

11. Termination and Cancellation
11.1 Either Catering and Leisure Supplies Ltd or a User may terminate an Account. If Catering and Leisure Supplies Ltd terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
11.2 If Catering and Leisure Supplies Ltd terminates an Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
11.3 Catering and Leisure Supplies Ltd reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
11.4 If purchases are cancelled for any reason prior to dispatch Purchasers will be refunded any monies paid in relation to those purchases.
11.5 If a User terminates their Account any non-dispatched purchases will be cancelled and a full refund of any monies paid in relation to those purchases will be paid through the payment method used when the Goods were purchased.

12. Payment
12.1 If you do not have a credit account then payment is due prior to dispatch of goods. All other Invoices are due for payment on the date shown on the invoice, unless alternative arrangements have been agreed between the Purchaser and Catering and Leisure Supplies Ltd.

13. Goods, Pricing and Availability
13.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Catering and Leisure Supplies Ltd correspond to the actual Goods, Catering and Leisure Supplies Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 16.1 for incorrect Goods.
13.2 Where appropriate, you may be required to select the required size, model, colour, number or other features of the Goods that you are purchasing.
13.3 Catering and Leisure Supplies Ltd does not represent or warrant that such Goods will be available. Stock indications are provided on the Website however these may not take into account sales that have taken place during your visit to the web site.
13.4 All pricing information on the Website is correct at the time of going online. Catering and Leisure Supplies Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated regularly.
13.5 In the event that prices are changed during the period between an order being placed for Goods and Catering and Leisure Supplies Ltd processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;
13.6 All prices on the Website include VAT. Catering and Leisure Supplies Ltd's VAT number is GB874572879.

14. Property, Risk and Account of Profits
14.1 Title in Goods will not pass to the Purchaser until the full purchase price for those Goods has been received by Catering and Leisure Supplies Ltd. Title remains with Catering and Leisure Supplies Ltd until payment is complete.
14.2 If the Purchaser sells the Goods on to its own customers in any form, either as purchased from Catering and Leisure Supplies Ltd or forming a component part of a larger Good, and any amount of the purchase price payable to Catering and Leisure Supplies Ltd remains outstanding, the Purchaser must account to Catering and Leisure Supplies Ltd for the proceeds of such a sale. The Purchaser is then required to hold such proceeds on trust for Catering and Leisure Supplies Ltd until payment has been received in full by Catering and Leisure Supplies Ltd.
14.3 Catering and Leisure Supplies Ltd reserves the right to trace all proceeds under the principles of Re Hallett's Estate (1880) 13 Ch D 696. Once the payment date has passed, if any sums remain outstanding, Catering and Leisure Supplies Ltd has the right to enter the Purchaser's premises and remove any Goods which, by virtue of sub-Clause 14.1, remain the property of Catering and Leisure Supplies Ltd.

15. Delivery
15.1 Catering and Leisure Supplies Ltd will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
15.2 If Catering and Leisure Supplies Ltd receives no communication from you, within 3 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
15.3 Our couriers and Royal Mail will abide by their standard Terms and Conditions when delivering your consignment. This may include delivering to a neighbour if no one is at your address.
15.4 Delivery of your consignment is governed by Our Delivery Policy which is incorporated into these Terms and Conditions by this reference. To view the Delivery Policy please go to the Advice Centre on our website.

16. Returns Policy
Catering and Leisure Supplies Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
16.1 If the Purchaser receives Goods which do not match those ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, the Purchaser should contact us within 10 working days to arrange collection and return. Catering and Leisure Supplies Ltd is responsible for paying shipment costs. The Purchaser will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used when the Goods were purchased. Refunds and replacements will be issued upon our receipt of the returned Goods.
16.2 If any Goods purchased have faults when they are delivered, the Purchaser should contact Catering and Leisure Supplies Ltd within 28 working days to arrange collection and return. Catering and Leisure Supplies Ltd is responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.
16.3 If any Goods develop faults within their warranty period, the Purchaser is entitled to a repair or replacement under the terms of that warranty.
16.4 If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to Catering and Leisure Supplies Ltd within 10 working days and arrange collection and return. Catering and Leisure Supplies Ltd is responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.
16.5 If the Goods have been dispatched or have reached you, but the Purchaser decides that they are no longer required, the Goods can be returned to Catering and Leisure Supplies Ltd within 10 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Catering and Leisure Supplies Ltd. The Purchaser is responsible for paying shipment costs if Goods are returned for this reason.
16.6 If the Purchaser wishes to return Goods to Catering and Leisure Supplies Ltd for any of the above reasons, please contact us using the details on our Contact Page to make the appropriate arrangements.
16.7 Food goods which are have been partly consumed or packaging removed cannot be resold and therefore cannot be returned if they are no longer required.
16.8 Catering and Leisure Supplies Ltd reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
16.8.1 Any use or enjoyment that you may have already had out of the Goods;
16.8.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
16.8.3 The fact that the Goods consist of goods that the packaging has been opened;
16.8.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Such discretion to be exercised only within the confines of the law.

17. Privacy
17.1 Use of the Website is also governed by our Privacy Policy which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy please go to the Advice Centre on our website.
17.2 The Website places the following cookies onto your computer or device. These cookies are used for the purposes described herein. Full details of the cookies used by the Website and your legal rights with respect to them are included in our Privacy Policy and our Cookie Policy - see link in the Advice Centre on our website. By accepting these terms and conditions, you are giving consent to Catering and Leisure Supplies Ltd to place cookies on your computer or device. Please read the information contained in the Privacy Policy and Cookie Policy prior to acceptance.
The cookies we use:
PHPSESSID This essential cookie allows our web site to respond to any action you take on the site such as completing an enquiry form. The website would not function correctly if this cookie was not used. We own this cookie.
utma, _utmb, _utmc, _utmd, _utmz Cookies beginning '_utm' enable the function of our analytics software (owned by Google Inc). This software helps to analyse our site visitors and provide anonymous information such as browsers used, return visitors and response to marketing activity. This information helps us to improve the website and your online experience.
ccUser This cookie allows us to remember the contents of your basket in our store, the website would not function correctly if this cookie was not used. We own this cookie.
trusted_shops_removed this cookie is created if you click the 'close' button on the Trusted Shops reviews box which appears at the top left of pages. Its function is to keep the box closed during your session. We own this cookie.
17.3 This website uses cookies to function - therefore if you do not wish to have cookies placed on your computer please do not use our website. You may wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser's help menu.

18. Disclaimers
18.1 Catering and Leisure Supplies Ltd makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
18.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
18.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
18.4 Whilst Catering and Leisure Supplies Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

19. Changes to the Service and these Terms and Conditions
Catering and Leisure Supplies Ltd reserves the right to change the Website, its Content or these Terms and Conditions at any time. Users and Purchasers will be bound by any changes to the Terms and Conditions from the first time the Website is used by them following the changes. If Catering and Leisure Supplies Ltd is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by Purchasers in the future.

20. Availability of the Website
20.1 The Service is provided 'as is' and on an 'as available' basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
20.2 Catering and Leisure Supplies Ltd accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

21. Limitation of Liability
21.1 To the maximum extent permitted by law, Catering and Leisure Supplies Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
21.2 Nothing in these Terms and Conditions excludes or restricts Catering and Leisure Supplies Ltd's liability for death or personal injury resulting from any negligence or fraud on the part of Catering and Leisure Supplies Ltd.
21.3 Nothing in these Terms and Conditions excludes or restricts Catering and Leisure Supplies Ltd's liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.
21.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

22. Age Restriction
22.1 We will not sell to anyone who is not 18 years of age or over, as the law requires.
22.2 By placing an order you confirm that you are at least 18 years old.
22.3 If you are buying a product/s as a gift - the recipient must also be over 18 years old.
22.4 If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID.
22.5 If the person receiving the order is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products.

23. Misuse and safety (Cream Chargers)
23.1 The gas inside our Cream Chargers is Nitrous Oxide. Inhalation of Nitrous Oxide carries a risk of serious health consequences. The risks of such misuse include narcosis, asphyxiation and potentially, death.
23.2 We have a policy of not selling Goods to any person whom we believe may be under 18 years of age or whom we believe may misuse the Goods.
23.3 You confirm that you are the named purchaser and at least 18 years of age, and understand that you will be committing an offence if you provide false information to us.
23.4 You confirm that you do not propose to misuse the Goods or to supply the Goods to anyone you believe (i) may be under 18 years of age, or (ii) may misuse the Goods.
23.5 We reserve the right to refuse to sell our Goods to any person who we suspect may misuse them.
23.6 We reserve the right to refuse to sell our Goods to any person who we suspect may supply the Goods (i) to persons under 18, or (ii) to persons who may misuse the Goods.
23.7 We reserve the right to refuse to sell or to limit the number of Goods sold to any person.
23.8 Without prejudice to the generality of clause 8.5 or any defences which may be available to us, insofar as you disregard the risks associated with inhalation of Nitrous Oxide, the warnings and instructions.
23.9 You confirm you are aware of the HAZARDOUS nature of Nitrous Oxide and not interfere with the packaging to obscure safety information and will take all necessary measures with regard to storage and transportation of the cartridges.

24. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

25. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

26. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Catering and Leisure Supplies Ltd.

27. Notices
27.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to customerservices@cateringandleisure.co.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
27.2 Catering and Leisure Supplies Ltd may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the 'Unsubscribe' link in any email which you receive from us.

28. Law and Jurisdiction
These Terms and Conditions and the relationship between you and Catering and Leisure Supplies Ltd shall be governed by and construed in accordance with the Law of England and Wales and Catering and Leisure Supplies Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Catering and Leisure Supplies Limited,
Registered office:
Unit B5, Mountbatten Bus Park,
Jackson Close,
Portsmouth, PO6 1US,
United Kingdom
Registered in England and Wales: Company Number 06019969

Tel: 02392378700 Fax: 08452263014
Email: customerservices@cateringandleisure.co.uk
VAT Number: GB874572879

© Catering & Leisure Supplies Ltd 2017. All Rights Reserved (CLS )

Saturday 19th August 2017